Should you have any questions on products, orders, shipments etc. please email our Customer Service at :firstname.lastname@example.org
ACCEPTANCE OF PURCHASE AGREEMENT
Placement of an order by a Customer equals to acceptance of the Purchase Agreement. FlorenceDavid reserves the right to accept or refuse the order, at its own discretion.FlorenceDavid recommends to its Customers to read the Purchase Agreement before placing any online orders. If the Customer is a final user (i.e. a physical person who is purchasing the goods for personal use and no resale), after completing the online purchase, he/she will print or save an electronic copy of the present Purchase Agreement, in respect of the Italian Law on this matter (artt. 3 e 4 del D.Lgs. n. 185/1999)
Each piece is handcrafted, so no two creations will be exactly the same. Therefore, the images of the products may not represent perfectly the features of the products themselves, as colors, dimensions, components or accessories may vary.
The Customer has the right to return the
goods within 10 days from receiving them, provided that they are in the original
conditions and complete of all parts. This right can be exercised
exclusively by sending by certified mail a written communication to the
following address: FlorenceDavid, di Maria Paola Pozzoli, Via Cavour 27 Besana
Brianza- Milan- Italy. This certified letter must contain also the shipping
documents which were enclosed in the original package.Such written communication
may be preceded by an e-mail to the address
which must be followed by the certified mail within 48 hours. NO ITEMS can be
returned without prior authorization by FlorenceDavid. Please wait for our
confirmation before returning the goods.The shipment and related charges of the
returned goods are under full responsibility of the Customer. FlorenceDavid
shall not be responsible for damages, theft or loss of goods shipped without
insurance. If the package is lost or the items damaged on the return voyage the
money will NOT be refunded.Goods must be returned in their original package or
the return will not be accepted.
The prices listed on the online catalog of this website cancel all the previous ones. All prices are “VAT included” and free of shipping charges.
Orders are accepted only through the online form. No phone orders will be accepted. Please specify all the necessary data in the form.
Please pay by cash to the deliverer.
All items are handcrafted, so please realize that it does take time. At the time your order is placed you will be given an estimated time till completion. Turnaround time for normal product lines ranges from 1 - 2 weeks depending on order backlog and season. Every effort will be made to ship YOUR order within 1 week. If you have a deadline (an open house, holiday event, birthday etc.) please let us know and we will work with you to ensure that you can meet it.
PRIVACY RULES ACCORDING TO ITALIAN LAW (ART. 10 DELLA LEGGE 675/96)
All personal data will be used by FlorenceDavid, also by means of electronic and informatic techniques. Completion of orders obliges the Customer to supply true personal information. This applies also to e-mail address. Therefore, it is strictly forbidden to the Customer to supply false information throughout the order procedure and in all the communications with FlorenceDavid. The lack of any data and of the agreement to their treatment will block the completion of the order by FlorenceDavid. As by Italian Law enacted (art. 13 L. 675/96), the Customer has the right to access his/her data at any moment, and he/she can ask that they can be corrected, integrated, canceled or blocked.
TERMS AND CONDITIONS MODIFICATIONS
FlorenceDavid reserves the right to modify the present terms and conditions at any moment and with no notice. Such modifications will be issued on the PURCHASE AGREEMENT page of this website.